WE’RE NOT YOU’RE AVERAGE READY-MIXED CONCRETE COMPANY
At Metro Mix, our Customer Service Representatives are customer solution providers. Friendly knowledgeable, and professional, they are focused on ensuring that your every pour is a success.
We use some of the best technology in the industry. Jonel dispatching software helps us to easily take and coordinate your concrete orders. GPS tracking enables us to give you real-time information regarding the location of your trucks, as well as providing our dispatchers with precise directions along with alternate routes when needed.
 | Nathan Lawing Dispatch Manager Office: 303-429-1996 Ext.200 Cell: 303-944-4722 Fax: 303-429-1988 |
CUSTOMER SERVICE ORDERING TIPS
It is helpful when placing your order to have the following information ready when you call us:
• Company name or billing name
• Project name and/or purchase order number
• Jobsite contact name and phone number
• Precise quantity of concrete required
• Delivery location including cross streets and any jobsite specific information helpful to our drivers to such as unique or difficult access to ensure prompt, consistent service
• Time spacing between trucks; if pumped, one or two trucks at the pump at a time
• Type of placement: exterior or interior flatwork; caissons; foundation walls, etc.
• Slump required on the job; addatives such as accelerators, retarders, fiber, or color
• If concrete will be pumped, wheelbarrowed, tailgated; any "slow pour" conditions
• When placing "plus" orders, we will need a maximum quantity- this will enable us to provide the best
possible service to all of our customers.
• Order balances or call-backs: keep in mind a Minimum Load charge may be required on order balances and call-backs depending on the number of trucks required- our "rule of thumb" is that if an extra truck is required to fulfill the order beyond what was needed, the Minimum Load charge may apply. An example would be a 16 yard order (two 8-yard loads) that requires a 4 yard cleanup. Since this order could have been delivered on two trucks, a Minimum Load charge would apply